Job Type: Full-time, In Person

Schedule:  Monday to Friday

Pay: $40,000- $50,000

Location: Austin, TX

Job Description:

Kaplan Law Firm, PLLC is a nationally recognized employment, whistleblower, and civil rights firm that represents people. Our mission is to end workplace injustice and champion civil rights. 

We are hiring a full-time Client Intake Specialist to serve as the first point of contact for prospective clients and manage the full intake lifecycle from initial inquiry through engagement. This is a full-time, in-office position based in Austin, Texas. Candidates outside of Austin, TX will not be considered.

Please send a resume and cover letter outlining experience to Hannah Hembree (hhembree@kaplanlawatx.com).

Core Responsibilities:

Client Intake

• Serve as the firm’s first impression and trusted concierge for prospective clients
• Own and drive a monthly consultation booking goal, measured by qualified consults scheduled and completed
• Conduct structured screening calls and gather detailed, accurate case information
• Schedule consultations
• Actively convert inbound leads into booked consultations through proactive outreach, follow-up, and relationship building
• Re-engage prospective clients who express interest but do not initially book, ensuring no viable lead is left behind
• Guide prospective clients through the intake process with empathy, clarity, and professionalism
• Prepare and coordinate representation agreements

Administrative Support

• Manage incoming and outgoing mail in the Austin office
• Coordinate shipment of client materials and firm swag
• Maintain an organized, polished, and professional office environment

Required Qualifications:

·      Must be located in Austin, Texas and available to work full-time in office

·      At least 2 years of experience in customer service, sales, or another client facing role

·      Demonstrated excellence in organization, follow-through, communication, and attention to detail

·      Strong written and verbal communication skills

·      Ability to manage multiple workflows and deadlines simultaneously

·      Proficiency with Microsoft 365 (Outlook, Word, OneNote)

·      Ability to learn and manage law firm software systems

What We Offer:

• Unlimited paid time-off
• All Western District of Texas Federal Court holidays are automatic paid days off (approximately 10 days per calendar year) 
• 401(k) with matching at 2%
• 100% employer-paid Medical/Dental/Vision insurance for employees
• Disability insurance
• Overtime pay for any hours worked over 40 in any workweek 
• A team committed to performing beyond expectations
• A platform for your personal and professional growth